Bus Cancellations and Refunds. Refunds for cancellation of bus tickets.

Cancellations and Refunds

All fares are subject to their cancellation and refund conditions. A change or amendment to your travel after ticketing will be treated as a cancellation and a new booking will be made. Any refunds must be claimed within a month or be forfeited. No refunds will be given after departure.


Fare Type 2hrs Prior to Departure Within 2hrs of Departure
Standard Fares 100% Credit less booking fee to be used within 24 hours.
Train bookings cannot be changed or cancelled.
No Refund
Flexi Fares 100% Refund less booking fee to be claimed within 31 days.
Train bookings can be changed or cancelled up to 48 hours prior to departure.
No Refund
InterCity Pass Bookings can be changed or cancelled up to 2 hours before departure.
Passes are non-refundable.
No Credit
InterCity Tours Tour bookings can be changed up to 2 hours before departure but additional charges may apply.
Tours are non-refundable.
No Refund


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